FAQ

We offer flexible IT support agreements tailored to your business needs:
Time-Based Support Plan (Most Popular)
Includes a set number of support hours per month covering everything - helpdesk, remote support, on-site visits, networking, cybersecurity and IT repairs. This is our most cost-effective option for businesses requiring regular (but not too frequent) IT assistance across multiple areas.
Unlimited Remote Support Plan Unlimited remote helpdesk support with on-site visits and projects charged separately. This works well for businesses that primarily need remote assistance with occasional on-site requirements.
The best option depends on your specific circumstances - how often you need support, the type of issues you face, and your IT environment. We're happy to discuss your needs and recommend the most cost-effective solution for your business. Contact us for a free, no-obligation consultation and quote."

Yes, we provide both services. We procure all types of IT equipment and software at preferential pricing through our trusted partners, ensuring you get quality products at competitive rates. We also repair all types of IT equipment, from laptops to servers, and offer data recovery services from a range of storage devices. Our well-equipped lab in Pall Mall, St James's, means we can quickly diagnose and fix issues - no more malfunctioning equipment piling up in your cupboard. We handle everything from hardware repairs to full system restoration, getting your equipment back in service as quickly as possible."

Yes, we frequently collaborate with other IT teams to implement projects successfully. Large multinational companies often trust us to support their London branches - it's much faster and more cost-effective for us to attend their local offices or shops when issues arise, allowing them to outsource specific operations to us while their central IT team focuses on broader strategy. We can also act as your liaison with ISPs, telecom companies, and software/hardware vendors. This means you avoid the frustration of support queues and technical jargon - we handle the communication and troubleshooting on your behalf, ensuring issues are resolved quickly and efficiently."

Yes. We resolve many issues remotely for speed and convenience, but when remote support isn't possible or practical, our engineers visit your premises. Our Central London location means we can reach you quickly anywhere in London. There are no additional call-out charges on our time based agreements - we do whatever is needed to resolve your issue without adding unexpected costs."

Cybersecurity hardening is an indispensable part of our support. We secure your network, endpoints, email, and cloud applications, and continuously monitor for breaches or suspicious activity to protect your business from evolving threats. We ensure you remain compliant with your industry standards and regulations. Additionally, we encourage and support you in obtaining cybersecurity certifications such as Cyber Essentials, which demonstrates to your clients and suppliers that you take security seriously and have the necessary procedures in place. This certification can also be a requirement for government contracts and gives you a competitive advantage when tendering for new business."

We implement robust disaster recovery and business continuity solutions to protect your business. This includes automated encrypted backups to secure locations, regular recovery testing, and documented recovery procedures. We work with you to understand your tolerance for downtime and data loss, then design a solution that ensures you can recover quickly from any disaster - whether it's hardware failure, cyberattack, or human error.

Yes, absolutely. While many of our clients benefit from ongoing support agreements, we're happy to work on individual projects as needed. Whether you need help with a network upgrade, server migration, software implementation, office relocation, or any other IT project, we can provide expert assistance on a project-by-project basis. We'll provide a clear scope of work and transparent pricing upfront, so you know exactly what to expect. Once the project is complete, there's no obligation to continue - though many clients find value in our ongoing support services after experiencing the quality of our work."

Our onboarding is straightforward and minimally disruptive. We start with an initial consultation to understand your needs, followed by a comprehensive IT assessment of your systems and security. We then provide a tailored support plan and pricing. Once agreed, we document your environment, set up monitoring tools, and ensure smooth transition from any previous provider. The process typically takes 1-2 weeks, and we keep you informed throughout."

We support both remote and in-house workforces seamlessly. We provide secure remote access solutions, cloud collaboration tools, and device management for remote workers, while offering on-site support and network management for office-based staff. Our remote support capabilities ensure fast assistance regardless of where your employees are located - most issues are resolved within minutes without needing a site visit.