Small Business IT Support London Ltd was founded in 2022 to address the needs of small businesses having between 1 and 50 employees and striving for growth and efficiency. Their needs were often not met by the majority of support offerings that focused on pushing a specific software stack and merely offering platform specific helpdesk support, with everything else (such as network support, cybersecurity, migrations, onsite visits and others) being an add-on driving costs up.
What sets us apart? Here are just a few reasons to choose us as your managed IT support services partner:
Flexibility: We adapt to your needs in every way, supporting most commercial software and hardware and adjusting our agreements to your preferences. Our engineers can support Windows, Mac and Linux operating systems and have experience with a wide variety of networking, security and software vendors. At the same time, you may choose to receive time-based support so that you only pay for the support you actually use while still having guaranteed response times, or unlimited support for all of your users.
Rapid Response: Most of your remote support enquiries will be resolved within minutes and if we need to attend your premises urgently, our central London location where all of our engineers are based, makes it easy for us to reach you in the shortest amount of time possible.
Cost-effectiveness: You are given the choice between time-based or unlimited agreements. Time-based agreements are most frequently very cost effective as they are not based on number of users, locations and devices you have but, on the time we spend to support you by only paying for blocks of time that can be transferred over if left unused. In a time-based agreement, all types of support are included such as cybersecurity monitoring and onsite support. In unlimited support agreements we offer you unlimited support for all of your users but you are charged based on the number of users you have, the amount of onsite support you require and the services you wish to use.
Customized Support: Whether you wish to have ad-hoc or continuous support we have a solution for you. Our support is both proactive and reactive, onsite and remote and with guaranteed response and resolution times.
Ready to take your small business to the next level? Contact us today for a free consultation. Let us assess your current infrastructure and recommend the perfect IT solutions to propel your business forward. At Small Business IT Support London, your success is our priority.