Small Business IT Support Cost
Our charges are based on your use of our support and specifically the time in which you engage us. We do not charge you per device or per operating system or per software that your business uses. We have too often seen businesses paying fixed fees for services that are not being used and paying significant extra charges each time an engineer needs to attend or a project needs to take place.
Our pricing structure is simple and fair and always turns out to be very cost effective. Once you explain your requirements to us along with your most frequent IT issues we will provide an assesment of what needs to be done to optimise your IT and with you we would estimate how many hours of support you would require per month and provide a fixed monthly fee for these support hours. If you happen not to use your allowance on a given month, your unused hours will get transferred over to the subsequent months and if you consistently use more than your allowance every month you will be charged a reduced hourly rate per extra hour.
Most businesses, wish us to make a thorough assesment when we come in and prefer to solve long standing issues that affect productivity. Once we resolve these issues in the initial period, then usually the need for support decreases since most issues are no longer there. We are experienced and effective, making sure you are focused on what you do best.